we learned how to conduct a person analysis to determine common
elements affecting performance.Then, we concluded that the employees at
Taromina’s call center definitely need some training and development
opportunities to address the issues causing their performance gap.
Thisweek we will start designing our training program. This should helpwith you designing a training program for assignment 2. We should startby defining the objectives of our program. What do you think?
Remember, training objectives refer to all the objectives that are developed for the training program.
Remember
thanks an effective training objective should specify what is expected
to occur; under what conditions is the outcome expected to occur; and
what criteria signify that the outcome is acceptable.