Read the CRM at Minitrex Case Study on pages 243-245 in the textbook.
Answer the below Discussion Questions

1. Explain how it is possible for someone at Minitrex to call a customer and not know (a) that this is a customer and (b) that this is the third time this week that they had
been called.

2. Outline the steps that Bettman must take in order to implement CRM at Minitrex. In your plan be sure to include people, processes, and technology.

Textbook attached below

Note: Answers must be in detailed and include references

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